Privacy policy

PetStudios operates this website and provides all related products and services to offer you a smooth and secure shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

By using our website, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

We may collect the following types of personal information:

  • Contact details (name, address, email, phone number)

  • Payment information (processed securely through our payment providers)

  • Order and transaction details

  • Account information (if you create an account)

  • Communications you send to us

  • Device and usage information (such as IP address, browser, and site activity)

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage your account and provide customer support

  • Improve our website and services

  • Send updates about your order or important service information

  • Prevent fraud and ensure security

  • Send marketing communications (only if you choose to receive them)

Sharing Your Information

We may share your information with trusted third parties, including:

  • Shopify (our platform provider)

  • Payment processors

  • Shipping and fulfilment partners

  • Service providers that help operate our business

These parties only use your information to provide their services.

Shopify

Our store is hosted on Shopify. Your data may be processed by Shopify and its partners to provide and improve the service. For more information, please visit Shopify’s Privacy Policy: https://privacy.shopify.com

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact

If you have any questions about this Privacy Policy or your data, please contact us at:
info@petstudios.co.uk