FAQs

Frequently Asked Questions

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. We aim to deliver all orders within 10 business days or less, depending on your location.

Q: Will I receive tracking information?
A: Yes, all orders include full tracking. Your tracking details will be sent once your order has been dispatched.

Q: Can I return my order?
A: Yes, we offer a 30-day return policy. Items must be unused, in their original condition, and returned in the original packaging. Please refer to our Refund Policy for full details.

Q: What if my item arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery and provide clear photo or video evidence. We’ll resolve the issue as quickly as possible.

Q: Can I cancel or change my order?
A: Once an order has been processed, it cannot be changed or cancelled.

Q: What if my order is delayed or marked as delivered but I haven’t received it?
A: While we work with reliable carriers, occasional delays may occur. If your order is marked as delivered but not received, we recommend contacting the carrier directly for further assistance.

Q: How can I contact support?
A: For any questions or support, please contact us at info@petstudios.co.uk. We aim to respond within 24 hours.